This page is Return & Refund Policy of Huggedoll

At Huggedoll, your satisfaction is our priority. Due to the personal and intimate nature of our silicone dolls and related adult products, we implement a strict and specific return and refund policy to ensure fairness, hygiene, and safety for all our customers.

1. Return Eligibility

  • All return requests must be submitted within 7 days of receipt of the product.
  • Only items that arrive damaged, defective, or with incorrect specifications are eligible for return.
  • Customized dolls or personalized features (e.g. specific skin tone, face, breast type, etc.) are non-refundable and non-returnable unless there is a manufacturing defect.
  • Due to hygiene reasons, once a product has been used, it cannot be returned.

2. Proof Requirement

Buyers requesting a return MUST provide an unedited unboxing video taken from the moment of package opening, clearly showing:

  • The package and shipping label upon receipt
  • The unboxing process
  • The issue being claimed (damage, defect, mismatch)

This video is required to confirm that the issue occurred before usage and that the product is indeed from Huggedoll.

3. Return Shipping Costs

Return shipping fees will be discussed individually with our customer support team. In most cases:

  • If the return is due to a mistake on our part (wrong item, manufacturing defect), we will cover the return shipping cost or offer a suitable resolution.
  • If the return is due to buyer’s personal reasons or improper usage, the buyer must cover all return-related expenses.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to your original method of payment within 7–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Non-Returnable Items

The following items cannot be returned:

  • Used dolls or accessories
  • Customized products
  • Items without valid unboxing video proof

6. Need Help?

If you have questions about your order, contact us at →[email protected]. We are committed to finding a fair and professional solution to any issues you may encounter.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: July 25, 2025

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