This page is Shipping Policy of Huggedoll

Thank you for visiting Huggedoll.com. The following outlines our shipping policy for the safe and secure delivery of your silicone doll or related products.

1. Order Processing Time

Orders are processed within 1–3 business days upon confirmation and successful payment. Custom or made-to-order items may require additional processing time, typically 5–10 business days.

2. Shipping Destinations

We currently ship to the following regions:

  • United States (mainland)
  • Canada
  • Europe (select countries)
  • Australia
  • Japan and South Korea

If your country is not listed, please contact us before placing an order.

3. Shipping Methods & Carriers

We use reputable international couriers such as UPS, FedEx, DHL, and other regional logistics providers depending on your location.

4. Estimated Delivery Times

Once shipped, your order will typically arrive within:

  • USA/Canada: 7–15 business days
  • Europe: 10–20 business days
  • Asia-Pacific: 5–12 business days

Delays may occur during peak seasons or due to customs clearance.

5. Order Tracking

All orders will receive a tracking number via email once the package has been shipped. You can track your package on the courier's official website.

6. Discreet Packaging

All products are shipped in plain, unmarked boxes. There are no labels or logos that indicate the nature of the contents to ensure your privacy.

7. Customs, Duties & Taxes

Customers are responsible for any customs duties, taxes, or import fees levied by their country. Huggedoll is not liable for such charges.

8. Shipping Delays & Exceptions

We are not responsible for shipping delays due to:

  • Weather conditions
  • Customs inspections
  • Courier service disruptions

9. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us immediately at [email protected]. You must retain all original packaging and provide a photo/video of the damage for claim purposes.

10. Refusal or Non-Delivery

If a package is refused at delivery or returned due to an incorrect address provided by the buyer, reshipping fees will apply.

If you have further questions or require assistance, feel free to contact us.

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